When companies offload customer service to AI and other faulty tech, they expose customers to new vectors of fraud as they become increasingly desperate to hunt down a resolution.
Tyler King
POV: you're me. Your $940 round trip with Norse airlines was cancelled. After 14 days, you can't get a refund. The refund request page doesn't work. You need human help. Norse directs you to a chatbot. There's no phone #, and a gigantic fraud warning on the website 🧵1/3
www.wired.com/story/norse-...
