Also, no paywall! (WIRED doesn't paywall pieces that rely on FOIA docs!)
POV, cont.: You poke around. Several blogs indicate that Norse is offloading significant parts of its customer service to AI. Its job title for customer service workers is "Customer Service AI Manager." Reddit paints a bleak picture of how good your prospects are 🧵2/3
www.wired.com/story/norse-...
Apparently it’s more dishonest to write about facial-recognition code embedded in software distributed to tens of millions of people than it is to embed it there in the first place.
Immigration agents have detained a Meta worker who recently lost their job in a massive round of layoffs. from @laurengoode.bsky.social and @peard33.bsky.social
"Meta is testing face-recognition software built by a company that sells surveillance tools to police departments and the United States military, as it explores bringing the technology to its smart glasses, WIRED has learned."
Another @dell.bsky.social and @dmehro.bsky.social banger
NEW from me: If you're in Times Square today, you'll see a massive Elon Musk effigy looming over passersby on the eve of the SpaceX IPO. @wired.com
www.wired.com/story/massiv...
As I observed the news cycle about the mysterious men going in + out of manholes throughout nyc....I couldn't help but wonder....are they actually groups of content creators getting material for TikTok?
I looked into it.... My investigation:
www.wired.com/story/new-yo...
POV, cont.: You email a guy in Norse's C-suite, & your refund starts getting processed. You also FOIA the FTC.
You get a response. People described losing thousands after failing to reach Norse, & getting targeted by scammers while trying 🧵3/3
Read the story here:
www.wired.com/story/norse-...
POV: you're me. Your $940 round trip with Norse airlines was cancelled. After 14 days, you can't get a refund. The refund request page doesn't work. You need human help. Norse directs you to a chatbot. There's no phone #, and a gigantic fraud warning on the website 🧵1/3
www.wired.com/story/norse-...
POV: you're me. Your $940 round trip with Norse airlines was cancelled. After 14 days, you can't get a refund. The refund request page doesn't work. You need human help. Norse directs you to a chatbot. There's no phone #, and a gigantic fraud warning on the website 🧵1/3
www.wired.com/story/norse-...
Colleagues discussed the incident on internal message boards, according to documents seen by WIRED.
An “urban explorer” tells WIRED their mother checked in to make sure they weren’t one of the people seen scurrying out of a manhole with their friends.
www.wired.com
Dozens of people have complained to the Federal Trade Commission about Norse Atlantic Airways’ tech-first customer service operation. Some said they lost thousands of dollars.
After a weird experience with Norse Atlantic Airways a few weeks ago, I decided to file a FOIA request to the FTC
Ends up, dozens have complained about Norse. It has no phone #, and its customer service relies on AI
It’s a perfect situation for scammers:
www.wired.com/story/norse-...
I admit, if you ignore where it says ‘unreleased’ right below the headline (and on our homepage), then skip past the part where we say it required a code review, and ignore paragraphs 4, 8, 10, 12, 16, and all the adjectives that mean undisclosed, it does read like an active feature.
Dozens of people have complained to the Federal Trade Commission about Norse Atlantic Airways’ tech-first customer service operation. Some said they lost thousands of dollars.
Rank One, whose board includes a former CIA deputy director and a former FBI science chief, supplied face recognition to Meta for internal development of its smart glasses app.
