The ongoing issues with 311 are a perfect encapsulation of Mayor Bowser’s administration: no urgency to fix what’s broken, no accountability for agency leadership, poor communication with the public, and disinterest in improving the status quo.
Government can and should work better than this.
christopher
Great reporting here from @51st.news on why D.C.'s 311 app has basically not been working since early May: 51st.news/311-app-dc-o...
It’s been more difficult than usual for many users to request and receive city services.
