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If you have the kind of voice or accent that customer service bots don't easily understand or recognize as authoritative in the US, imagine getting triaged by those bots when you are in a life-threatening emergency.

I have been working on societal impacts of language technology since late 2016, and my nightmare example since pretty early on has been using automatic transcription in emergency services systems. And today I learn it's happening *in my own city* www.seattletimes.com/seattle-news... Short 🧵>>

The Seattle Fire Department started using AI technology during live 911 calls in 2023. There hasn't been any public review process.