Working in person gives you the chance to understand their perspective and help them find an entry point into something they thought beyond their reach. Whether because of a cruel teacher, a broken system, etc. I've had adults in tears bc they were ashamed of their questions- really good questions!!
Seconding this as a scicomm person at a public observatory. i also think there are times to nourish people emotionally with science. One of my biggest goals is to chip away at people's shame for not knowing something. To celebrate saying "i don't know... but i get to go find out."
