Broken record here, but so many of these uses start with “how can we get people to use a chatbot” rather than “how do we solve a problem” or “how do we fill a need.”
The “problem” according to the companies is that people aren’t using chatbots enough.
The new chatbot, called Ask DoorDash, allows users to search the app for what they're looking for in their own words instead of having to scroll through restaurants and stores to build a cart.
