These problems are common to so many government technology projects, but also other contracts for complex programmes and public services. Governments get locked into relationships and don’t have the expertise or confidence to monitor or challenge suppliers’ behaviour.
Finally making the jump from X. Pleased to find so many great PA folks over here already and hopeful that we can recreate the community that Twitter used to be. Found a few public policy/admin/management starter packs, but looking for more accounts and starter packs to follow, so recs welcome!
I've been continuing to write about the Post Office Horizon Scandal and how contracting and management problems underpin what went wrong. It's beginning to look like the same problems are being repeated with the project to replace the Horizon system. blog.bham.ac.uk/socialscienc...
Check out the quick explainer in the post link and you can read the full (open access) article here: doi.org/10.1111/puar...
This is my original piece for @uk.theconversation.com about what the scandal tells us about the UK’s broken model of outsourcing. theconversation.com/post-office-...