“If you’ve just spent an hour waiting on hold with an airline, or your cable company, or you’re feeling like you’ve been jerked around, you’re not gonna go to the PTA meeting, you’re not going to interact with your neighbor...It’s a very toxic cycle.” www.theguardian.com/us-news/ng-i...
There’s a stew of factors at work behind the rise in consumer rage – but there are potential solutions, too
