Congratulations to Jun Zhou at the University of Michigan on the publication “Constructing Replaceability: Authenticity Regimes and the Automation of Emotional Labor.” A timely contribution to debates on AI, labor, authenticity, and the future of work.
🔗https://doi.org/10.1177/07308884261446669
Why does the same AI technology replace identical emotional labor in one context but not another? Existing explanations focus on the nature of the task or the c...
