A resident struggled to pay her water tax after being denied full remission. Although the Hoogheemraadschap Hollands Noorderkwartier initially rejected her request, they argued that she should have ap...
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openrijk.nl
A resident struggled to pay her water tax after being denied full remission. Although the Hoogheemraadschap Hollands Noorderkwartier initially rejected her request, they argued that she should have applied for social assistance to cover her costs. The resident, who lives on a very low income, felt that the decision was unfair and contacted the National Ombudsman for help with her case. The Ombudsman investigated and found that the tax board was wrong to blame the resident for not seeking social aid. Following this intervention, the water board granted full remission and apologized to the citizen.
