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Due Process on Hold: A Queueing Framework for Improving Access in SNAP
arxiv.org/abs/2605.15165
Millions of Americans interface with the social safety net via call centers that are too congested. In Holmes v. Knodell, bad operations = procedural due process violation.
arxiv.org
The U.S. social safety net delivers essential services at mass scale, but access burdens persist, as congested contact or call centers serve as a primary mode of application completion and assistance....
