"Hello, IT support"
"Hi, it's Tom. I've, um..."
"Have you smashed-"
"I've smashed that like button again"
"Look, we've been over this, it's just a figure of speech"
"Yes, I know, but I get caught up in the moment"
"You can just click or tap it gently"
"Yes. Sorry"
"OK, I'll get it fixed"
"Thank you"