Driving AI-integrated CRM adoption in emerging markets: the role of attitude and perceived usefulness insights from Ecuadorian organizations
Michael S. Simba-Herrera; Andrés Robalino-López & Zanna Aniscenko
DOI: doi.org/10.1108/MRJI...
Purpose. Currently, the adoption and enhancement of business systems with artificial intelligence (AI) has become a priority for all types of organizations. Understanding these dynamics and properly…