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Here is an excellent article from Daniel Reed about this memo, and a clear lesson for us all: And the next time you see a janitor, or anyone else engaged in a seemingly thankless but important task, stop, smile, and say thank you. hpcdan.org/2022/02/22/m...
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The next time you see a janitor, stop, smile, and say thank you. The word will spread, far faster and far more effectively than via any memo.
Memos, Janitors, Teams, and Innovation - Reed's Ruminations: The Past, Present, and Future
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