Here is an excellent article from Daniel Reed about this memo, and a clear lesson for us all:
And the next time you see a janitor, or anyone else engaged in a seemingly thankless but important task, stop, smile, and say thank you.
hpcdan.org/2022/02/22/m...
hpcdan.org
The next time you see a janitor, stop, smile, and say thank you. The word will spread, far faster and far more effectively than via any memo.