I worked at a Vodafone call centre as a student in the early 2000s welcoming new customers to the network.
I left when they started ranking us by the number of calls we made, because predictably the *quality* of those calls went down sharply.
AI is new but managers on efficiency drives are not.
Jan Machielsen
Amazing. Amazon shuts down leaderboard designed to incentivize employees to use AI because employees used AI to cheat in the contest www.404media.co/amazon-shuts...
www.404media.co
Employees admitted to 404 Media they had cheated to climb the leaderboard's ranks.