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How genuine are businesses' responses to negative online feedback? Check out this paper exploring the intriguing gap between what organizations promise publicly and what they actually do behind the scenes: pubsonline.informs.org/doi/10.1287/...
May 29, 2025
pubsonline.informs.org
Let Us Not Speak of Them, But Look and Pass? Organizational Responses to Online Reviews | Organization Science
Organization Science
