Scaling a high-touch company globally doesn't mean losing what made it special. It means redesigning intimacy at scale: regional CS teams, native-language support, leadership that shows up. What you build for 40 clients can work for 650+, it just requires intention: https://bit.ly/4fDnt7O
A reflection on global growth, showing up in person, and what it means to lead a company that's changed — and hasn't.
