WH Smith has been broken the moment it ceased having customer service at the till.The most unwelcome shop on the high street.
This is what happens when an accountant runs customer service.
Ex-WHSmith high street chain ‘almost completely broken’, says new boss ft.trib.al/sGLxASV
TG Jones chief blames woes on former owner’s lack of investment as it seeks to rally support for restructuring plan
